Features

Everything you need to run 360° feedback.

55 features across ten areas — from the first questionnaire to the report that proves your programme worked.

Projects & cycles

One project per programme, set up in minutes.

A project holds everything for one 360° cycle: the dates, the questionnaire, the people, the emails and the reports.

  • Project setup

    Name, description, start and end dates, and the questionnaire to use. Save as a draft and go live when ready.

  • Project dashboard

    Live progress for every participant and reviewer: invited, in progress, completed. See at a glance who still needs a nudge.

  • Project overview

    A one-page summary of the cycle, with response rates and completion by relationship group.

  • Follow-up projects

    Create a follow-up from any finished project in one click. Participants, reviewers and the questionnaire carry over, ready for the next round.

  • Client logo per project

    Upload your client’s logo on each project. It appears on their reports and at the foot of every feedback email.

  • Activity history

    Every important action on a project is recorded, so your team knows what happened and when.

Questionnaire builder

Your competency framework, loaded in minutes.

Build questionnaires around competencies, reuse them across programmes, or import a whole framework from a spreadsheet.

  • Competencies and questions

    Group questions under competencies such as Communication or Accountability. Edit and duplicate them with a click.

  • Three question types

    Rating scale, free-text comment and multiple choice — mix them in the same questionnaire.

  • Scale descriptions and N/A

    Describe what each point on the rating scale means, and set your own “Not applicable” label so reviewers never have to guess.

  • Benchmark per competency

    Set a target score for each competency. Every report shows results against it.

  • Questionnaire library

    Keep your standard questionnaires in one library and attach them to any project, or build a project copy you can tailor.

  • CSV import

    Download the template, fill in competencies and questions in Excel, and upload the whole framework at once.

  • Reviewer preview

    See the form exactly as a reviewer will before a single invitation goes out.

Participants & reviewers

Load a whole cohort in one upload.

Add people one by one or in bulk, and let participants and managers take part in choosing reviewers.

  • Bulk participant import

    Upload a CSV of participants — with their reviewers in the same file if you like — and the cohort is ready.

  • Bulk export and remove

    Export the participant list at any time, or remove several participants in one step.

  • Reviewers by relationship

    Tag every reviewer as Self, Manager, Peer, Direct Report, Customer or Supplier. The tag drives anonymity rules and report breakdowns.

  • Participant nomination

    Send participants a secure link to nominate their own reviewers — no login needed.

  • Manager approval

    Nominations can go to the manager to approve or reject before anyone is invited.

  • Response management

    View each participant’s responses, and reset a submission if a reviewer needs to start again.

Reviewer experience & anonymity

Honest feedback in, because it is safe to give.

Reviewers answer from a personal link on any device. Anonymity is enforced by the system, not promised in an email.

  • Secure personal link

    Each reviewer gets their own link. No account, no password, nothing to install.

  • Works on any phone

    The feedback form is built for small screens, so reviewers can answer between meetings.

  • Anonymity thresholds

    Set the minimum number of responses per relationship group before its scores show — and a separate minimum for written comments.

  • Configurable relationship groups

    Use the six standard relationships or rename and adjust them to fit your programme.

  • My Reviews

    Staff who sign in see every review they have been asked to give, in one list.

Emails & reminders on autopilot

Stop chasing reviewers by hand.

Invitations, reminders and report emails go out from Kaiten, in your wording, on your schedule.

  • Bulk feedback requests

    Invite every reviewer in the cohort in one action, with live progress while the emails send.

  • Bulk and individual reminders

    Remind everyone who has not finished, or nudge one reviewer at a time.

  • Scheduled emails

    Schedule invitations and reminders for a date and time. Send one early or cancel it whenever you like.

  • Editable email templates

    Templates for each email type — invitation, reminder, nomination, approval and more — with placeholders, images, a shared header and footer, and per-project versions.

  • Sender settings and test sends

    Set the sender name and reply-to per project, preview any email, and send yourself a test before going live.

  • Email checkup

    Before launch, Kaiten checks every address in the project — format, domain and mail setup — so invitations do not bounce.

  • Email history

    See every email sent to each participant and reviewer, and resend with one click.

Reports

Reports that build themselves.

Individual, group and impact reports are ready the moment responses arrive. No spreadsheets, no copy-paste.

  • Individual report

    Scores by competency, self versus others, results by relationship, strengths and development areas, written comments and the benchmark line.

  • Spider chart

    A radar chart of every competency, with a layout you can adjust per project.

  • Group report

    The whole cohort at once: level distribution per competency, Top 5 and Bottom 5 rankings, and scores by relationship group.

  • Impact report

    Response and completion rates, average scores and growth across the programme — the ROI story for your client.

  • PDF and secure share links

    Download any report as a PDF, or share it through a secure link.

  • Bulk export and bulk share

    Export or share the reports for a whole cohort in one go.

  • Raw data export

    Download every response as CSV for your own analysis.

  • Report templates

    Choose which sections appear, write your own introduction and guidance text, add background images, and set a default template — globally or per project.

Baseline & follow-up

Prove the training worked.

Run a baseline before the programme and a follow-up after. Kaiten shows the change for every participant, relationship and competency.

  • One-click follow-up

    Start the follow-up cycle from the baseline project. Nothing to rebuild.

  • Baseline comparison

    Switch it on and every individual and group report scores this cycle against the last one.

  • Change by relationship

    See whether managers, peers and direct reports each noticed the improvement.

  • Top improvers

    A ranked table of who grew the most — evidence your client can take to their board.

Your brand

Your name on everything your clients see.

Kaiten runs under your training company’s name. The platform stays in the background.

  • Your name and logo

    The app, the emails and the reports carry your brand, not ours.

  • Client logo per project

    Each client’s logo on their own reports and emails — no cross-over between projects.

  • Branded report layouts

    Background images and your own wording on cover pages and sections.

Roles & access

The right view for every person.

Four roles keep your trainers, clients and staff in their own lane.

  • Superadmin

    Full control of the installation: settings, system email templates, backups and users.

  • Admin

    Runs projects end to end — questionnaires, participants, emails and reports.

  • Manager

    Approves reviewer nominations and follows their team’s progress.

  • Staff

    Signs in to see and complete the reviews assigned to them.

Your own installation

Your tool, your data, your server.

Kaiten is installed separately for each training company. Your data is never shared with anyone else’s.

  • Dedicated installation

    Your own copy of Kaiten, on its own database, under your own web address.

  • Guided setup

    A setup wizard prepares the database and creates your first superadmin.

  • Backups

    Run database backups — to the server or to cloud storage — and download them when you need them.

  • System health check

    A built-in check confirms everything the server needs is in place.

  • Built-in user guide

    Step-by-step guides with screenshots inside the app, plus a support page for your team.

Six relationships

Every angle of a participant, in one report.

  • SelfHow the participant sees themselves.
  • ManagerThe person they report to.
  • PeerColleagues at the same level.
  • Direct ReportPeople who report to them.
  • CustomerClients they serve.
  • SupplierPartners they work with.

Run your next 360° cycle on Kaiten.

See it with your own programme in a 30-minute walkthrough, or sign in to the live demo right now.

Book a walkthrough Try the live demo